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Law Society warns of administrative burden of new SRA complaints rules
The Law Society of England and Wales has warned that the Solicitors Regulation Authority (SRA) complaints handling proposals could “increase administrative burden without delivering clear benefits for consumers”. The SRA recently consulted for a second time on its proposals to change requirements for handling first-tier complaints. In 2025, firms reported receiving more than 41,000 first-tier complaints – the highest number
Law Society warns of administrative burden of new SRA complaints rules
The Law Society of England and Wales has warned that the Solicitors Regulation Authority (SRA) complaints handling proposals could “increase administrative burden without delivering clear benefits for consumers”. The SRA recently consulted for a second time on its proposals to change requirements for handling first-tier complaints. In 2025, firms reported receiving more than 41,000 first-tier complaints – the highest number
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When it comes to client satisfaction, every moment matters
Profile: Hannah Livesey, family partner at Knights
When it comes to client satisfaction, every moment matters
Profile: Hannah Livesey, family partner at Knights
